We endeavor to deliver your goods within 1-3 business days of receiving the order.

Contact our customer service and we will look into the matter for you. You may be unlucky that the selected package provider has delays.

You can return an item by contacting our customer service and following the instructions provided.

We accept returns of goods within 30 days of receipt. The goods must be unused.

The refund is processed within 2 working days after we have received and approved your return. The amount will be refunded minus the shipping costs.

Yes, the return shipping costs are borne by the buyer. Free returns are only offered if the product is faulty or missing. You can also return for free by entering our warehouse.

You will be sent a tracking number on your order as soon as it has been shipped. If you have an account, you can see it under "my page"

Yes, you will receive an automated confirmation email containing your order details shortly after purchase.

Contact our customer service immediately with details of the error and we will fix it as soon as possible.

The money is withdrawn from your account once the order has been processed and shipped.

We strive to present colors as accurately as possible. However, monitor settings may vary, which may affect color reproduction. Contact our customer service for further assistance.

Enter the discount code in the shopping basket or at checkout and click "Apply discount code". The amount is adjusted automatically. Some discount codes cannot be combined with promotions.

Check whether the discount code is spelled correctly and whether it is still valid. Some codes have restrictions and it's also worth checking the campaign terms.

Yes, we often offer exclusive discount codes and offers to our newsletter subscribers. Register to access these benefits. We recommend both being connected to our newsletters and having an account, so that you are always assured of sharp campaigns. We treat our customers well.